Ordering Information

Now taking pre-orders!

Bareroot Rose Shipping will begin on Feb 1, 2021 and Potted Rose Pick-up will begin in store April 14, 2021

Shipping & Delivery

Witherspoon ships bareroot roses every Monday and Tuesday during shipping season.

Bareroot roses are packed in wet moss and wrapped tightly before being boxed.

Potted Roses are available for pick up only at one of our Garden Shop locations.

We cannot ship to PO Boxes.

We make every effort to ensure that your plants arrive in the best possible condition.  Bareroot rose plants are shipped Feb 1 – Apr 21 via UPS.

We strongly recommend 3-Day Select for roses being shipped to CA, OR, & WA.

Witherspoon cannot be held responsible for abnormal weather conditions and other circumstances beyond our control.

Witherspoon’s Recommended Shipping Dates by USDA Hardiness Zone

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Zone 2-6 Mid April

Zone 7,8 February – March

Zone 9, 10 February

We are unable to ship outside of the U.S. at this time.

Shipping Bareroot Roses to Warm Climates - To ensure maximum survival rate of newly planted bareroot roses place your order as early as possible in the year so they can be planted before the hot weather sets in. Once the day temperature regularly reaches 70 degrees F very young bareroot rose bushes struggle to establish and survive. Bareroot roses can be successfully established during hotter weather but they will need careful attention to watering.

Returns & Replacements

Please inspect your order upon arrival for any damages.  If your order does arrive damaged, please contact us through email or by phone at 800-643-0315 within 24 hours of receiving your order to report the damage and request a replacement.

Upon their arrival, please plant within 3 days.  Newly planted bareroot roses must be protected from wind, sun and extreme temperatures by covering each plant completely with moist mulch.  Detailed planting instructions are included with your order.

All of our roses are guaranteed through the first growing season.  If your rose fails within the first growing season, you may be entitled to a replacement.  Please read our guarantee before calling.

Witherspoon Guarantee is as follows:

We guarantee our roses to be healthy and true to the name on the tag. To help you with your order we include planting and care instructions with every shipment and pick up order and we are available to answer questions over the phone or by email.

We can replace a bareroot rose bush that dies or is in the wrong variety until July 1 of the year it was purchased.

We can replace a potted rose bush up to 45 days after it was purchased.

We ask your to please send photos of any damaged plants to gardenshop@witherspoonrose.com

We will do everything we can to help you be successful.

 

Roses Installed and Cared for by Witherspoon:

If your roses are installed and cared for by Witherspoon, your roses are guaranteed to be true to name and living for 12 months from the time they are installed.

If you're not entirely happy with your order for any reason, please call 1-800-643-0315 or email us (gardenshop@witherspoonrose.com) Our experts can provide timely information that can help keep your roses growing healthy and strong. 

Cancellations

Cancellations must be made 3 days prior to your ship date to avoid a 20% restocking fee.

If an order is cancelled after the package has left our property, there will be a package recall fee (determined by UPS) in addition to the 20% restocking fee.

Payment, Pricing & Promotions

A 50% down payment is required to hold roses for an order.  100% of the balance is required before roses or products can be shipped to you.

We accept credit, debit, and check.

Privacy & Security

We save personally-identifiable information, such as your name, address and telephone number, from our website when visitors sign up for an account, place an order or request a catalog. If you place an order, either through guest or account checkout, we save your order information for several years in our internal computer system. We do not store credit card information through this website.

Witherspoon will never sell or share email addresses or phone numbers

When you place an order online, your credit card information is encrypted and will not be saved after your order is complete.

Witherspoon respects the privacy of all who shop with us both in person and online.  

Terms of Use

Please read the above terms before using www.store.witherspoonrose.com website run by Witherspoon Rose Culture to place your order.

By accessing and using www.store.witherspoonrose.com you agree to be bound by these terms.

If you disagree with any of these terms, you may not access www.store.witherspoonrose.com.

Witherspoon Rose Culture reserves the right to update these terms at any point.